Thank you for choosing Woof Paradise. Our priority is to provide a safe, calm and professional grooming experience for every dog. By booking an appointment, you agree to the following terms and conditions.
1Appointments
- All grooming appointments must be booked in advance.
- A non-refundable booking deposit of £30 is required to secure every appointment.
- Your £30 deposit will be deducted from the total cost of your groom on the day of your appointment.
- Appointments are not confirmed until the deposit has been received.
- Please ensure your contact details are up to date so we can contact you if required.
- We reserve the right to refuse or cancel any appointment if we believe grooming cannot be carried out safely.
2Cancellation & missed appointments
- We require at least 48 hours' notice to cancel or reschedule an appointment.
- The £30 booking deposit is non-refundable.
- If you provide 48 hours' or more notice, your £30 deposit will be transferred to one future appointment at our discretion.
- Cancellations made with less than 48 hours' notice will result in the loss of the £30 deposit and may incur additional charges where applicable.
- Failure to attend an appointment without notice, a no-show, will result in the loss of the £30 deposit and may require payment in full before any future bookings are accepted.
- Repeated late cancellations or no-shows may require full payment in advance for future appointments.
3Late arrival
- Please arrive on time for your scheduled appointment.
- If you arrive more than 15 minutes late, we may need to reduce or modify the grooming service to ensure we remain on schedule for other clients.
- Where possible, we will discuss the available options with you before proceeding. The full grooming price may still apply, even if the service has to be shortened due to your late arrival.
- If we are unable to complete the groom due to your late arrival, we reserve the right to reschedule your appointment and the cancellation policy, including the loss of your £30 non-refundable deposit, may apply.
4Collection of your dog
- We will contact you approximately 30 minutes before your dog is ready for collection so you have time to make your way to the salon.
- Please collect your dog promptly at the agreed collection time.
- Dogs collected more than 15 minutes after the agreed collection time may incur a late collection fee of £10, plus £5 for every additional 10 minutes, unless agreed otherwise in advance.
- Dogs left for extended periods without prior arrangement may be placed in a secure holding area, and additional charges may apply.
5Fleas & parasites
- If fleas or other parasites are found during grooming, treatment of the salon and equipment is required to protect other dogs.
- A flea treatment and cleaning fee of £20 will be added to your bill.
- Grooming may be stopped if the infestation is severe.
6Aggressive or challenging behaviour
- Owners must inform us before the appointment if their dog has shown aggression, anxiety or behavioural issues.
- Dogs that display aggressive, difficult or challenging behaviour may require extra time and handling. An additional behaviour handling fee from £20 may apply depending on the time and level of assistance required.
- We reserve the right to stop the groom if we believe continuing would risk injury to the dog or our staff. Charges will apply for work already completed.
7Health & welfare
- Owners must disclose any medical conditions, injuries, allergies, recent surgeries or medications before grooming.
- Senior dogs or dogs with existing health conditions will be groomed with extra care, although grooming may place additional stress on these pets. If we believe veterinary attention is required during the groom, we will attempt to contact you immediately. In an emergency, we may seek veterinary treatment in the best interests of your dog. Any veterinary costs remain the owner's responsibility.
8Matting
- Severely matted coats may require clipping very close to the skin for the dog's welfare. This may reveal pre-existing skin conditions or cause temporary irritation. By agreeing to proceed, you authorise us to remove matting using the safest method available.
- Additional charges may apply for heavily matted coats due to the extra time and care required.
9Vaccinations
- Dogs must be up to date with their vaccinations or appropriate veterinary guidance.
- We reserve the right to refuse grooming if a dog appears unwell or has a contagious condition.
10Photography
- We love showing off our grooming results.
- By bringing your dog to Woof Paradise, you give permission for us to take photographs and videos of your pet before, during or after grooming. These images may be used on our website, social media pages and other marketing materials.
- If you would prefer your dog not to be photographed, please let us know before the appointment.
11Payment
- A £30 non-refundable booking deposit is required to secure every appointment and will be deducted from your final bill.
- The remaining balance is due in full upon collection of your dog.
- We accept cash and major debit and credit cards.
12Liability
- Every reasonable care will be taken whilst your dog is in our care. Woof Paradise cannot be held responsible for any pre-existing medical conditions, reactions arising from grooming, or issues that are not reasonably foreseeable. Owners remain responsible for providing accurate information regarding their dog's health and behaviour.
Acceptance
Booking an appointment with Woof Paradise confirms that you have read, understood and agree to these terms and conditions.
Thank you!